The UN E-Government Survey 2016 on “E-Government in Support of Sustainable Development” offers a snapshot of trends in the development of e-government in countries across the globe. According to the Survey more governments are embracing information and communication technologies (ICTs) to deliver services and to engage people in decision-making processes in all regions of the world.
The 2016 UN E-Government Survey provides new evidence that e-government has the potential to help support the implementation of the 2030 Agenda and its 17 sustainable development goals (SDGs). The Survey indicates a positive global trend towards higher levels of e-government development as countries in all regions are increasingly embracing innovation and utilizing new ICTs to deliver services and engage people in decision-making processes. It underscores that one of the most important new trends is the advancement of people-driven services – services that reflect people’s needs and are driven by them. At the same time, disparities remain within and among countries. Lack of access to technology, poverty and inequality prevent people from fully taking advantage of the potential of ICTs and e-government for sustainable development.
Download the 2016 E-Government in Support of Sustainable Development.
UN E-Government Knowledge Database
Knowledge management implies transferring ideas, as well as know how, skills and lessons learned in the implementation process of an innovation. Knowledge management depends heavily on the ability of both parties to recognize and communicate knowledge. For example, when it comes to recognition, the idea behind a specific innovation is more important than the innovation itself. The originating organization has to articulate knowledge, while the recipient organization has to explain and use knowledge for good practice, often in a modified or adapted form.
Organizational change starts with strong leadership, a clear vision and an organizational culture supportive of innovation. The chances that change may occur increase if leaders communicate about the need for change within the organization, as well as with other stakeholders. The latter has to be managed carefully resulting in a sense of direction. Social capital is vital to the creation, implementation and dissemination of innovation.
Factors that hinder innovation are for example administrative formalism, a change in a law or adoption of a practice without reference to contextual variables and structural/institutional barriers that inhibit the implementation of an innovation. The natural tendency of people to reject a practice ‘that is not invented here’ doesn’t facilitate the innovation process either. One of the purposes of this Meeting is to provide a methodology for the transfer of innovations in public administration. As you know, the objective of this Meeting is to provide a platform to:
In a world that is changing rapidly and constantly, public administration needs to be able to respond as rapidly and as effectively as possible to new challenges and priorities. The process of reinvention and revitalization requires vision, knowledge and capacity. The same qualities are required from the United Nations if they are to assist developing countries and countries with economies in transition effectively in their efforts to reform public administration. This article provides an historical excursus of how the conception of the role of the state has changed in the past decades and its impact on developing countries; how instrumental the United Nations was in re-establishing awareness of the role of public administration in development, and the significant preparatory work done in this area by the International Institute of Administrative Sciences (IIAS). The article also illustrates how the United Nations Programme in Public Administration has reinvented itself in order to help reinvent government and singles out some of the emerging challenges in the field of public administration.
Improvements in the delivery of public services contribute greatly to good governance for the achievement of international development goals. The UNPSA Programme inspires public servants all over the world to work towards perfecting their approaches, methodologies, practices, systems and processes, in the delivery of public services. Coupled with the United Nations Public Service Day celebrations, the Awards Programme has enhanced the visibility and transferability of innovations, as well as opportunities for sharing experience on the improvement of public service performance. Increasing knowledge about successful experiences in public administration is a catalyst for change in other public organizations.
The 2010 World Public Sector Report brings to the fore a very critical issue – how to reconstruct public administration in post-conflict situations so as to enable it to promote peace and development in countries that have been affected by civil war and destruction. It is a question that has remained unresolved for decades and has brought poverty, despair, and death to people in many corners of the world. The Report shows that no progress can be made in promoting peace, development and protection of human rights unless appropriate governance and public administration institutions are established, leadership and human resources capacities are re-built, citizens are engaged in the process of reconstruction through decentralized participatory mechanisms and basic public services are delivered. In fact, unless newly established governments are able to provide essential public services to the population, including safety, security, health, education, shelter, access to water and sanitation and job opportunities, there will be no durable peace.
The report also emphasizes that because post-conflict situations are heterogeneous, there are no “one size fits all” solutions to governance challenges. In each country, public administration reforms should be tailored to local needs. Finally, the report highlights that contrary to commonly held belief, post-conflict situations not only present challenges, but also offer numerous opportunities to leapfrog stages of development by adopting innovative practices in public administration, particularly through the application of ICTs in government and service delivery.