The 2010 World Public Sector Report brings to the fore a very critical issue – how to reconstruct public administration in post-conflict situations so as to enable it to promote peace and development in countries that have been affected by civil war and destruction. It is a question that has remained unresolved for decades and has brought poverty, despair, and death to people in many corners of the world. The Report shows that no progress can be made in promoting peace, development and protection of human rights unless appropriate governance and public administration institutions are established, leadership and human resources capacities are re-built, citizens are engaged in the process of reconstruction through decentralized participatory mechanisms and basic public services are delivered. In fact, unless newly established governments are able to provide essential public services to the population, including safety, security, health, education, shelter, access to water and sanitation and job opportunities, there will be no durable peace.
The report also emphasizes that because post-conflict situations are heterogeneous, there are no “one size fits all” solutions to governance challenges. In each country, public administration reforms should be tailored to local needs. Finally, the report highlights that contrary to commonly held belief, post-conflict situations not only present challenges, but also offer numerous opportunities to leapfrog stages of development by adopting innovative practices in public administration, particularly through the application of ICTs in government and service delivery.